PRIVACY POLICY

Effective Date: 18 August 2026
Last Updated: 18 August 2026
Version: 1.0

1. INTRODUCTION

Welcome to Samadhan Shree.

Samadhan Shree is a proprietorship business engaged in travel, tourism, ticketing, hotel booking, insurance assistance, financial and loan facilitation, tax assistance, eSIM and other digital and customer-support services.

We respect the privacy of our customers, website visitors, business associates and other individuals whose personal information we receive in the course of our business.

This Privacy Policy explains how Samadhan Shree (“Samadhan Shree”, “we”, “us”, “our” or “the Business”) collects, receives, uses, stores, processes, shares and protects personal information.

This Policy applies to information collected through our website, forms, telephone calls, WhatsApp, email, social media, physical office, bookings, enquiries and other channels through which you interact with us.

Website: www.samadhanshree.com

By accessing our website, submitting an enquiry, requesting a service, making a booking or voluntarily providing personal information to us, you acknowledge this Privacy Policy.

Where applicable law requires a separate consent, notice or disclosure, we will provide the same through an appropriate mechanism.

2. IDENTITY AND CONTACT DETAILS

Business Name: Samadhan Shree
Business Type: Proprietorship Firm
Authorised Representative & Operations Head: Amarendra Prasad Gara

Business Address:
Gayatri Tanuja Market,
Raghunath Path, R P S More,
Danapur, Patna, Bihar,
India – 801503

Website: www.samadhanshree.com
Email: samadhanshree2019@gmail.com
Telephone / Privacy Contact: 8340448686

For privacy-related questions, requests, corrections, complaints or other data-related matters, you may contact:

Amarendra Prasad Gara

Authorised Representative & Operations Head
Samadhan Shree
Email: samadhanshree2019@gmail.com
Phone: 8340448686

3. SCOPE OF THIS POLICY

This Privacy Policy applies to personal information collected or received by Samadhan Shree through:

• Our website;
• Website enquiry forms;
• Online booking forms;
• Physical forms;
• Printed forms;
• Email;
• WhatsApp;
• Telephone calls;
• SMS or other messaging services;
• Social-media platforms;
• In-person interactions at our office;
• Travel and tour enquiries;
• Airline, railway and bus ticket bookings;
• Hotel and resort bookings;
• Travel package bookings;
• Insurance-related enquiries and applications;
• Tax-related assistance;
• Financial and loan facilitation;
• Credit-card facilitation;
• eSIM and international connectivity services;
• Forex-related services;
• Digital services;
• Customer-support interactions;
• Documents supplied by customers;
• Third-party booking platforms;
• B2B travel suppliers;
• Service providers; and
• Other legitimate business channels.

4. WHAT IS PERSONAL INFORMATION?

For the purposes of this Policy, personal information generally means information relating to an identifiable individual.

Depending upon the services requested, this may include:

• Name;
• Date of birth;
• Gender;
• Address;
• Mobile number;
• Telephone number;
• Email address;
• Photograph;
• Passport details;
• Visa details;
• PAN;
• Government identification details;
• Travel information;
• Booking information;
• Insurance information;
• Financial information;
• Tax-related information;
• Payment information;
• Information relating to family members or travel companions;
• Information concerning children where required for travel bookings;
• Emergency contact information;
• Documents submitted by customers;
• Communications with Samadhan Shree; and
• Other information reasonably necessary to provide the requested service.

5. INFORMATION WE COLLECT

We may collect different categories of information depending upon the service requested.

5.1 Basic Contact Information

This may include:

• Full name;
• Mobile number;
• Telephone number;
• Email address;
• Address;
• City;
• State;
• Country; and
• Communication preferences.

5.2 Travel Information

For travel-related services, we may collect:

• Passenger name;
• Date of birth;
• Gender where required;
• Nationality;
• Passport information;
• Visa information;
• Travel dates;
• Departure and destination;
• Flight information;
• Train information;
• Bus information;
• Hotel information;
• Room requirements;
• Meal preferences;
• Special assistance requirements;
• Emergency contact details;
• Travel companion information;
• Travel insurance information;
• Booking references;
• Cancellation and refund information; and
• Other information required by the relevant travel service provider.

5.3 Insurance Information

Depending upon the insurance service requested, information may include:

• Personal identification information;
• Contact details;
• Age/date of birth;
• Policy information;
• Nominee information;
• Financial information;
• Health-related information where required by an insurer;
• Vehicle information;
• Travel information;
• Documents required for insurance processing; and
• Claims-related information.

Where information is submitted to an insurance company or other regulated entity, that entity may process the information under its own privacy policy and applicable law.

5.4 Tax and Financial Information

Where customers request tax assistance, loan facilitation, financial services or credit-card facilitation, we may receive information such as:

• PAN;
• Income information;
• Tax documents;
• Bank statements;
• Financial documents;
• Employment/business information;
• Investment information;
• Loan-related information;
• Credit-related information;
• Identity documents;
• Account information; and
• Other information reasonably necessary for the requested service.

We will not intentionally request information that is unnecessary for the service being provided.

5.5 Payment Information

Customers may make payments using methods including:

• BHIM/UPI;
• Google Pay;
• PhonePe;
• Paytm;
• Bank transfers; and
• Other payment methods made available by us from time to time.

Payment information may include transaction reference numbers, transaction dates, amounts and payment confirmation details.

Where payment is processed through a third-party payment platform, that platform may independently process personal or transaction information according to its own privacy policy and terms.

Samadhan Shree does not intend to collect or store customers' UPI PINs, banking passwords, ATM PINs, card PINs, OTPs or other confidential authentication credentials.

Customers should never send their UPI PIN, OTP, banking password, card PIN or similar authentication credentials to Samadhan Shree.

6. INFORMATION RECEIVED THROUGH FORMS

Samadhan Shree may receive personal information through various forms, including:

• Website forms;
• Online enquiry forms;
• Booking forms;
• Insurance forms;
• Travel forms;
• Physical forms;
• Printed documents;
• Email forms;
• WhatsApp messages;
• Documents submitted at our office; and
• Forms supplied by third-party service providers.

Information provided through any such form may be used for the specific service for which it was submitted and for associated legitimate purposes described in this Policy.

Customers should provide only information that is accurate and reasonably necessary for the relevant service.

7. INFORMATION COLLECTED THROUGH COMMUNICATIONS

When you contact us through telephone, WhatsApp, email, SMS or social media, we may retain information contained in those communications for purposes including:

• Responding to enquiries;
• Providing customer support;
• Maintaining booking records;
• Resolving disputes;
• Confirming instructions;
• Processing services;
• Maintaining business records;
• Preventing fraud; and
• Complying with legal requirements.

Customers should avoid sending unnecessary sensitive information through messaging platforms.

8. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may potentially be collected automatically by our website infrastructure or third-party technologies, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Date and time of access;
• Pages visited;
• Referring website;
• Approximate location;
• Technical logs;
• Security information; and
• Other information necessary for website operation and security.

The exact information collected may depend upon the technology and services currently installed on our website.

9. COOKIES

Our website may use cookies or similar technologies.

Cookies may be used to:

• Maintain website functionality;
• Remember preferences;
• Improve website performance;
• Understand website usage;
• Improve user experience;
• Maintain website security; and
• Measure the effectiveness of certain website features.

The specific cookies used by the website may change from time to time.

Where applicable, you may control cookies through your browser or through cookie-management features provided on the website.

Disabling certain cookies may affect some website functionality.

For additional information, please refer to our Cookie Policy.

10. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

10.1 Providing Services

To:

• Process enquiries;
• Prepare quotations;
• Make bookings;
• Issue tickets;
• Arrange hotels;
• Arrange tours;
• Process insurance-related requests;
• Facilitate financial or loan applications;
• Assist with tax-related services;
• Provide eSIM services;
• Facilitate other requested services; and
• Provide customer support.

10.2 Communication

To:

• Contact customers;
• Confirm bookings;
• Provide quotations;
• Send invoices;
• Provide travel information;
• Communicate changes or cancellations;
• Process refunds;
• Respond to complaints; and
• Provide service-related notifications.

10.3 Accounting and Records

To:

• Maintain financial records;
• Issue receipts and invoices;
• Record payments;
• Process refunds;
• Maintain transaction records;
• Meet accounting requirements; and
• Comply with applicable tax and legal requirements.

10.4 Security and Fraud Prevention

To:

• Detect fraudulent activity;
• Prevent unauthorised transactions;
• Protect our website;
• Protect customers;
• Investigate suspicious activity;
• Prevent misuse of our services; and
• Maintain information security.

10.5 Legal and Regulatory Compliance

To:

• Comply with applicable laws;
• Respond to lawful government requests;
• Respond to court orders;
• Meet regulatory requirements;
• Maintain legally required records;
• Resolve disputes; and
• Protect our legal rights.

10.6 Business Improvement

To:

• Improve our services;
• Improve our website;
• Understand customer requirements;
• Analyse service performance;
• Improve customer experience;
• Identify technical problems; and
• Develop new services.

10.7 Marketing

Where permitted by applicable law and where appropriate consent or other lawful basis exists, we may use contact information to send:

• Travel offers;
• Tour packages;
• Promotional offers;
• Special discounts;
• New-service announcements;
• Newsletters;
• Seasonal offers; and
• Other marketing communications.

Customers may opt out of promotional communications.

11. LEGAL BASIS FOR PROCESSING

Depending upon the circumstances and applicable law, Samadhan Shree may process personal information where:

• You have provided consent;
• Processing is necessary to provide a service requested by you;
• Processing is necessary to fulfil an agreement or booking;
• Processing is necessary to comply with legal obligations;
• Processing is necessary for security or fraud prevention;
• Processing is necessary to protect legitimate rights and interests; or
• Processing is otherwise permitted under applicable law.

Where consent is required, we will seek consent through an appropriate mechanism.

12. WITHDRAWAL OF CONSENT

Where processing is based on consent, you may request withdrawal of consent.

However, withdrawal may not affect processing that:

• Occurred before withdrawal;
• Is required by law;
• Is necessary to complete an existing transaction;
• Is necessary to establish or defend legal claims; or
• Is otherwise permitted under applicable law.

Withdrawal of consent may also mean that Samadhan Shree cannot continue providing a particular service if the information is essential to that service.

13. SHARING OF INFORMATION

Samadhan Shree does not sell customers' personal information as a business practice.

However, personal information may be shared where reasonably necessary for providing the requested service.

Depending upon the service, recipients may include the following.

13.1 Travel Service Providers

• Airlines;
• Railways;
• Bus operators;
• Hotels;
• Resorts;
• Tour operators;
• Destination management companies;
• Transport providers;
• Cruise operators;
• Visa service providers; and
• Other travel suppliers.

13.2 Insurance Service Providers

• Insurance companies;
• Insurance intermediaries;
• Authorised representatives;
• Claim-related service providers; and
• Other entities involved in insurance processing.

13.3 Financial Service Providers

Where requested or authorised:

• Banks;
• NBFCs;
• Credit-card issuers;
• Financial institutions;
• Loan service providers;
• Tax professionals; and
• Other relevant institutions.

13.4 Technology and Business Service Providers

Information may be shared with providers supporting:

• Website hosting;
• Email;
• Cloud storage;
• Cybersecurity;
• Website maintenance;
• Communication;
• Booking systems;
• Accounting;
• Payment processing;
• Customer support; and
• Other legitimate business functions.

14. THIRD-PARTY PLATFORMS AND B2B SUPPLIERS

Samadhan Shree may use different third-party platforms and B2B suppliers from time to time.

These may include platforms used for:

• Airline bookings;
• Hotel bookings;
• Tour packages;
• Rail/bus bookings;
• Insurance;
• eSIM;
• Forex;
• Financial services;
• Payments;
• Digital services; and
• Other business functions.

The exact third parties may change depending upon the service, availability, commercial arrangements and customer requirements.

Where personal information must be provided to such a third party to fulfil your request, we may do so to the extent reasonably necessary.

Such third parties may have their own privacy policies and terms.

15. PAYMENT SERVICE PROVIDERS

Customers may use third-party payment services such as BHIM/UPI, Google Pay, PhonePe, Paytm or other payment services.

These payment providers independently process information according to their own terms and privacy policies.

Samadhan Shree does not control the privacy practices, security practices or data-retention practices of independent payment providers.

Customers should review the applicable provider's privacy policy where appropriate.

16. INTERNATIONAL TRAVEL AND INTERNATIONAL DATA PROCESSING

Some services requested through Samadhan Shree may necessarily involve organisations located outside India.

For example, an international travel booking may require information to be provided to:

• Foreign airlines;
• Overseas hotels;
• Foreign tour operators;
• Destination management companies;
• Visa-processing organisations;
• International insurance providers;
• International telecom/eSIM providers; or
• Other overseas service providers.

Some service providers may also store or process information using systems located outside India.

Where such transfer or processing is necessary for providing the requested service, information may be processed outside India subject to applicable law.

17. PASSPORT, VISA AND IDENTITY DOCUMENTS

For travel, visa, insurance or other legitimate services, we may receive copies or details of:

• Passport;
• PAN;
• Aadhaar-related information where legally permitted and necessary;
• Driving licence;
• Other identity documents;
• Visa documents;
• Photographs; and
• Other documents required by the relevant service provider.

Such information will be used only for legitimate purposes connected with the requested service or where otherwise permitted or required by law.

Customers should not provide identity documents unless they are reasonably required.

18. CHILDREN'S INFORMATION

Travel bookings may involve children.

Where information relating to a child is necessary to provide a service, such as an airline, hotel, visa, insurance or tour booking, the parent, legal guardian or authorised person should provide the information.

We do not knowingly seek unnecessary personal information from children.

Parents or guardians may contact us if they believe that unnecessary information concerning a child has been provided to us.

19. INFORMATION ABOUT OTHER PEOPLE

If you provide information about another individual, including:

• Family members;
• Spouse;
• Children;
• Parents;
• Friends;
• Employees;
• Colleagues; or
• Travel companions,

you should have appropriate authority or permission to provide that information for the relevant purpose.

You should also ensure that such individuals are informed, where appropriate, about the processing of their information.

20. DATA RETENTION

We retain personal information only for as long as reasonably necessary for:

• Providing services;
• Maintaining booking records;
• Accounting;
• Tax purposes;
• Regulatory compliance;
• Fraud prevention;
• Customer support;
• Resolving disputes;
• Maintaining business records;
• Protecting legal rights; and
• Other legitimate purposes.

The retention period may vary depending upon the type of information and applicable legal or regulatory requirements.

When information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to legal or legitimate record-keeping requirements.

21. DATA SECURITY

We take reasonable measures to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction; and
• Other unlawful processing.

Depending upon the circumstances, measures may include:

• Restricted access;
• Password protection;
• Access controls;
• Secure systems;
• Backup procedures;
• Device security;
• Confidentiality obligations;
• Security monitoring; and
• Other reasonable safeguards.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

22. CUSTOMER RESPONSIBILITY FOR SECURITY

Customers should:

• Keep passwords confidential;
• Never share OTPs;
• Never share UPI PINs;
• Never share ATM PINs;
• Never share banking passwords;
• Avoid sending unnecessary sensitive information through WhatsApp;
• Verify payment instructions before making payment; and
• Immediately inform us if they believe their information has been misused.

Samadhan Shree will not intentionally request a customer's UPI PIN, banking password or OTP for processing a normal booking or service.

23. DATA ACCURACY

Customers are responsible for ensuring that information supplied to Samadhan Shree is accurate, complete and current.

Incorrect information can cause:

• Incorrect tickets;
• Booking failures;
• Visa problems;
• Insurance problems;
• Payment issues;
• Travel difficulties;
• Communication failures; or
• Other service-related problems.

Customers should inform us promptly if important information changes.

24. CUSTOMER RIGHTS

Subject to applicable law, individuals may have rights concerning their personal information, including rights relating to:

• Access;
• Correction;
• Updating;
• Erasure/deletion where applicable;
• Withdrawal of consent;
• Grievance redressal;
• Information regarding processing; and
• Other rights provided under applicable law.

The precise rights and procedures applicable to a particular request may depend upon the provisions of law in force at the time.

25. REQUEST FOR ACCESS, CORRECTION OR DELETION

You may contact us if you wish to:

• Request access to personal information;
• Correct inaccurate information;
• Update information;
• Request deletion where legally applicable;
• Withdraw consent where applicable;
• Opt out of marketing; or
• Raise a privacy complaint.

Requests should be sent to:

Amarendra Prasad Gara

Authorised Representative & Operations Head
Samadhan Shree
Gayatri Tanuja Market, Raghunath Path, R P S More,
Danapur, Patna, Bihar, India – 801503

Email: samadhanshree2019@gmail.com
Phone: 8340448686

We may request reasonable information to verify the identity of the person making the request.

26. GRIEVANCE REDRESSAL

If you have any concern regarding the collection, use, storage, disclosure or processing of your personal information, please contact:

Privacy / Grievance Contact:
Amarendra Prasad Gara

Authorised Representative & Operations Head
Samadhan Shree
Gayatri Tanuja Market, Raghunath Path, R P S More,
Danapur, Patna, Bihar, India – 801503

Email: samadhanshree2019@gmail.com
Phone: 8340448686

We will endeavour to review and respond to privacy-related complaints within a reasonable period and in accordance with applicable law.

Where applicable law provides for additional rights or external grievance mechanisms, those rights remain unaffected.

27. MARKETING COMMUNICATIONS

We may communicate promotional offers where permitted by law.

Marketing communications may be sent through:

• Email;
• Telephone;
• WhatsApp;
• SMS;
• Social media; or
• Other communication channels.

You may request that we stop sending marketing communications.

However, opting out of marketing will not necessarily stop essential service communications such as:

• Booking confirmations;
• Payment confirmations;
• Travel changes;
• Cancellation notices;
• Refund information;
• Security notifications; or
• Other transactional communications.

28. DATA BREACHES

If Samadhan Shree becomes aware of a personal-data security incident or breach that triggers obligations under applicable law, we will take reasonable steps to:

• Investigate the incident;
• Contain the incident;
• Reduce potential harm;
• Take corrective measures;
• Comply with applicable notification requirements; and
• Notify affected persons or authorities where required by law.

29. GOVERNMENT AND LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

• Comply with law;
• Comply with court orders;
• Respond to government authorities;
• Meet regulatory requirements;
• Prevent fraud;
• Protect customers;
• Protect our business or legal rights;
• Investigate unlawful activities; or
• Fulfil other lawful obligations.

30. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These may include:

• Airlines;
• Hotels;
• Banks;
• Insurance companies;
• Payment providers;
• Government websites;
• Travel suppliers;
• Social-media websites;
• eSIM providers; and
• Other service providers.

Once you leave our website, the third party's privacy policy and terms may apply.

Samadhan Shree does not control the privacy practices of independent third-party websites.

31. WEBSITE ANALYTICS AND TRACKING

At present, Samadhan Shree does not intend this Privacy Policy to represent that any particular analytics or advertising technology is installed on the website unless such technology is actually being used.

If we introduce analytics, advertising pixels, remarketing tools, customer-management systems or similar technologies, this Policy may be updated and, where required, appropriate consent mechanisms may be implemented.

32. NO SALE OF PERSONAL INFORMATION

Samadhan Shree does not operate a business model based on selling customers' personal information.

Personal information may, however, be shared with relevant third parties where reasonably necessary to:

• Fulfil a customer's request;
• Complete a booking;
• Process a payment;
• Provide insurance;
• Facilitate a financial service;
• Provide an eSIM;
• Meet legal requirements;
• Prevent fraud; or
• Perform another legitimate business function.

33. BUSINESS TRANSFERS

If Samadhan Shree undergoes a legitimate business transfer, restructuring, sale, merger, succession or similar transaction, personal information may be transferred where legally permitted and reasonably necessary.

Any successor or recipient will be expected to handle personal information in accordance with applicable law.

34. PROPRIETORSHIP STATUS

Samadhan Shree is presently operated as a proprietorship business under the proprietor identified in this Policy.

This Privacy Policy does not represent Samadhan Shree as a private limited company, LLP or other corporate entity.

If the legal or business structure changes in the future, this Policy may be updated accordingly.

35. GST STATUS

Samadhan Shree is presently not registered under GST.

GST registration status does not affect the operation of this Privacy Policy.

If our GST status or other business-registration status changes, this Privacy Policy may be updated where necessary.

36. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time because of:

• Changes in our services;
• Changes in technology;
• Changes in business practices;
• Changes in third-party service providers;
• Changes in legal requirements;
• Changes in privacy regulations; or
• Improvements to our privacy practices.

The latest version will be published on our website.

The “Last Updated” date at the top of this Policy will indicate when it was most recently revised.

37. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Policy is intended to limit any mandatory rights available to an individual under applicable law.

38. SEVERABILITY

If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to operate to the extent permitted by law.

39. NO WAIVER

Failure by Samadhan Shree to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision.

40. ENTIRE PRIVACY NOTICE

This Privacy Policy is intended to provide a general explanation of how Samadhan Shree handles personal information.

Specific services may also be subject to:

• Booking terms;
• Airline terms;
• Hotel terms;
• Insurance terms;
• Payment-provider terms;
• Financial-service terms;
• Tour-operator terms;
• eSIM-provider terms;
• Government requirements; and
• Other applicable terms and conditions.

Where a third party is responsible for providing the final service, its own privacy policy and terms may also apply.

41. CONTACT US

For all privacy-related matters:

SAMADHAN SHREE

Amarendra Prasad Gara

Authorised Representative & Operations Head

Address:
Gayatri Tanuja Market, Raghunath Path,
R P S More, Danapur, Patna,
Bihar, India – 801503

Website: www.samadhanshree.com
Email: samadhanshree2019@gmail.com
Phone: 8340448686

42. EFFECTIVE DATE

Effective Date: 18 August 2026
Last Updated: 18 August 2026
Version: 1.0

© 2026 Samadhan Shree. All Rights Reserved.